FAQ

Please review b.minton's Frequently Asked Questions. Still have a question? Email help@bminton.com



Order Information

shipping:

As a small business, we do not offer free shipping at this time. However, we offer the lowest possible shipping rates, including an optional b.minton US shipping rate of $9.99 (per box).

We ship from Charleston, SC. Orders are processed and shipped within 3 business days and are shipped Tuesday – Friday.

Orders typically take 2-6 business days to arrive once shipped via standard shipping, depending on your location. Important note: shipping times may be extended as a result of COVID-19. While we will do our part to get your order out quickly, the USPS may cause unexpected delays.

Currently, we only ship to addresses within the United States. If you are shipping a gift outside of the 48 States, you are responsible for additional shipping costs. Customers are also responsible for additional shipping charges associated with expedited shipping options. 

Have additional questions? contact help@bminton.com.

confirmation and tracking information:

Once you place your order, you will recieve a confirmation email. When we ship your order, you will receive a second email with your tracking number.

delivery issues:

Many delivery issues can be solved by double-checking the recipient’s address. Please check the recipient’s address before ordering, as we want you and the recipient to have the best possible experience when they receive their b.minton gift box.

Sometimes, your tracking number may say a package is delivered but the recipient can’t find the package. It might be hiding behind a tree, in the front/back yard, etc. <yep, it happens>. Please have them check the area. If they are still not able to locate their gift box, we will do our best to help you coordinate with the carrier. While it is extremely rare, if a package is lost, we recommend filing a carrier claim <and we’ll do the same>.

packaging:

Your b.minton items are carefully and snugly hand-packed and shipped in a beautiful custom 9.5” x 9.5” x 2.5” eco-friendly box. <Who doesn’t love a square box, right?>

We work to provide you the highest quality products from small businesses doing good. Due to the unique nature of our business, we cannot restock goods. We do not accept returns, exchanges, or cancellations. All sales are final but trust us, they'll love it.

We work closely with our makers to deliver your gifts exactly as shown. However, sourcing hand-made goods can occasionally result in limited product supply. While we reserve the right to make last-minute substitutions (based on Makers’ availability), we guarantee that any substitutions are equally beautiful and comparable in quality and price.

If we do not collect the sales tax, you (the purchaser) are obligated to pay the use tax directly to your state in accordance with your state's tax code.

We may offer discount codes for special promotions, holidays, etc. If you have any questions, contact help@bminton.com. We’re sure you know this, but discount codes do not have cash or exchange value, and we do reserve the right to cancel or change special promotions at any time. Discount codes cannot be stacked. Each code is unique to you, can only be used once, and has an expiration date.

You have the option to include a short note <at no cost!> in each hand-packed gift box. Please add this text to the notes section in your cart during checkout.

We do not include a receipt or packing slip, and all of our products come beautifully packaged with no price tags.

Company Information

Ethically sourcing all our goods is an important part of our company’s mission. All of our gift boxes include products from amazing small businesses throughout the USA. In each product description, we make sure you know who you are supporting. Check out our “Meet the Makers” feature for more info.

 

If your company would like to order a large (10+) number of our corporate toolkits, please contact us at help@bminton.com to place an order. Please refer to corporate gifts to learn more.

We’re always delighted to share our story. Please contact us at press@bminton.com to learn more about who we are and what we do.

Are you a small business interested in being featured in a b.minton gift box? Please send us a line sheet along with your contact information to hey@bminton.com.

We’re always here to answer questions! Please email us at hey@bminton.com. We respond to inquiries during normal business hours.