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As business owners, we are particularly struck by the videos of customers screaming or yelling at employees or other shoppers. It made us think, “is the customer always right?”
Our philosophy of customer service is honesty, respect, and patience. And this phenomenon of outrageous customer reactions is not in keeping with respectful communications and problem-solving. These individuals have departed from constructive communication. At best, it’s just disruptive and annoying. At worst it’s harmful and dangerous.
At b.minton, we go above and beyond to address issues before they happen. But if you do have an issue with any of our products or services, we pledge to treat you just as we treat Moms - with trust and respect.
b.minton beautifully curates and ethically sources self-care gift boxes for busy women. Please follow us on Instagram, Facebook and Pinterest @shopbminton.
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